📦 Shipping & Fulfilment Policy – KiahMilla

At KiahMilla, we take pride in delivering high-quality jewellery designed to suit your style. Below is everything you need to know about our shipping and fulfilment process.

⏱️ Processing Time

All orders are prepared and processed after payment confirmation.

Please allow:

• Standard Items (Non-Custom Jewellery): 1–3 business days
• Personalised or Custom Items (Name Necklaces, Photo Pendants, Engravings): 3–7 business days

Processing Time: 1–3 business days
Shipping Time: 7–15 business days

We work with trusted international suppliers.
Orders may ship from our overseas warehouse.

You will receive a tracking number once your order has been dispatched.

Processing times may vary slightly during peak periods.

🚚 Shipping Options

We ship worldwide using reliable delivery partners.

Australia

• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days

United States

• Standard Shipping: 10–20 business days
• Express Shipping: 5–10 business days

United Kingdom / Europe

• Standard Shipping: 10–20 business days
• Express Shipping: 7–12 business days

Rest of the World

• Standard Shipping: 15–25 business days
• Express Shipping: 7–15 business days

Shipping timeframes are estimates and may vary due to customs processing or carrier delays.

🔖 Order Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation email
• A tracking number to monitor delivery progress

🎁 Packaging

All KiahMilla jewellery is securely packaged.

No invoices or pricing details are included in the parcel.

💌 Returns & Exchanges

• Non-custom items may be returned within 14 days of delivery
• Personalised items are non-returnable unless faulty or damaged

Please refer to our Refund Policy for full details.

📞 Contact Us

If you have any questions regarding your order or delivery:

📧 support@kiahmilla.com
📞 +61-0-7445-7788

We aim to respond within 24 hours.