KIAH MILLA – Warranty & Returns Policy
Warranty
At Kiah Milla, we stand behind the quality of our jewellery.
All Kiah Milla Fine jewellery over $2000 USD is covered by a 3-month manufacturer’s warranty from the date of delivery.
This warranty covers:
✔️ Manufacturing defects
✔️ Faulty workmanship
✔️ Structural issues under normal wear
If your item arrives damaged or develops a fault due to a manufacturing defect, we will repair, replace, or refund the item at our discretion.
What is NOT covered
Our warranty does not cover:
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Normal wear and tear
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Scratches or surface damage
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Water or chemical damage
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Lost or stolen items
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Damage caused by misuse or improper care
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Fading due to perfumes, lotions, or exposure to moisture
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Accidental damage after delivery
Ring Resizing
We offer resizing on eligible rings within 30 days of delivery for a small service fee.
Please note:
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Customers are responsible for shipping costs
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Resizing takes approximately 5–10 business days
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Eternity rings cannot be resized
Stone Replacement
If a small stone becomes loose or falls out within 3 days of purchase, we may replace it free of charge if it is deemed to be a manufacturing fault.
Returns Policy
We want you to love your purchase 💛
If you're not completely satisfied, you may request a return within 30 days of delivery.
To be eligible for a return:
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The item must be unused
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In original condition
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In original packaging
Non-returnable items
We cannot accept returns for:
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.
For your protection, we recommend using:
✔️ Tracked shipping
✔️ Insurance
Kiah Milla is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected:
Original shipping costs are non-refundable.
How to Request a Return or Warranty Claim
Please contact us before sending any item back.
Email: info@kiahmilla.com
Include:
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Your order number
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Description of the issue
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Photos (if applicable)
We will provide return instructions.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.
KiahMilla Jewellery – EU Return & Right of Withdrawal Policy
Effective Date: 1/8/2026
At KiahMilla Jewellery, we are committed to creating timeless jewellery and providing an exceptional shopping experience. If you are purchasing from a country within the European Union (EU), you are entitled to certain consumer rights under applicable EU consumer protection laws, including the statutory right of withdrawal.
This policy applies to all orders shipped to customers in our enabled EU markets.
1. Your Right of Withdrawal
If you purchase from an EU country, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after you, or a third party nominated by you (other than the carrier), receives the final item in your order.
Where an order is delivered in multiple shipments, the withdrawal period begins when the last item has been delivered.
2. How to Exercise Your Right of Withdrawal
If you wish to withdraw from your purchase, please contact us before the 14-day withdrawal period expires.
Please include:
Customer Support
Email: info@kiahmilla.com
Once your request has been received, we will provide instructions for returning your item(s).
3. Order Cancellations
You may cancel your order at any time before it has been fulfilled or shipped.
Once your order has been fulfilled or dispatched, it can no longer be cancelled. However, eligible EU customers may still exercise their statutory right of withdrawal in accordance with this policy.
4. Return Conditions
To qualify for a refund, returned items should:
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Be returned within the applicable return period.
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Be in their original condition.
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Include the original packaging where reasonably possible.
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Show no signs of excessive wear, damage, or misuse.
You may inspect and handle the jewellery only to the extent necessary to determine its nature, characteristics, and functionality. Any reduction in value resulting from handling beyond what is reasonably necessary may affect the refund amount where permitted by law.
5. Non-Returnable Items
The following items cannot be returned unless they are faulty, damaged, or supplied incorrectly:
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Personalised or custom-made jewellery
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Engraved jewellery
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Jewellery made to your individual specifications
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Earrings where return is restricted for hygiene reasons after the sealed packaging has been opened
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Gift cards
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Any item specifically identified as non-returnable at the time of purchase
These exclusions apply only where permitted under applicable EU consumer protection laws.
6. Damaged, Faulty, or Incorrect Items
If your KiahMilla Jewellery order arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Where appropriate, we will offer a replacement, repair, or refund in accordance with applicable consumer laws.
7. Refunds
Once we receive and inspect your returned item(s), we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method.
Refunds include:
Additional charges for express or premium delivery services are not refundable.
Refunds will be issued within 14 days after we have received the returned goods or acceptable evidence that they have been sent back, whichever occurs first.
8. Return Shipping
Unless your item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning items.
If the return is due to an error by KiahMilla Jewellery or because the item is faulty, we will reimburse reasonable return shipping costs where required by applicable law.
9. Exchanges
At this time, KiahMilla Jewellery does not offer direct exchanges.
If you would like a different item, please return your eligible purchase for a refund and place a new order.
10. Weekends and Public Holidays
If the final day of your withdrawal period falls on a weekend or public holiday, your withdrawal request may be submitted on the next business day in accordance with applicable law.
11. Contact KiahMilla Jewellery
If you have any questions regarding returns, cancellations, refunds, or your statutory consumer rights, please contact us.
"You can also submit a withdrawal request directly through your customer account at https://info.kiahmilla.com/.
KiahMilla Jewellery
Email: info@kiahmilla.com
Website: https://kiahmilla.com
We are dedicated to providing exceptional customer service and will work with you to resolve your enquiry as promptly as possible.
Legal Notice
This policy applies to customers purchasing from countries within the European Union and is intended to reflect the minimum statutory consumer rights provided under applicable EU legislation. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
