Refund policy

KIAH MILLA – Warranty & Returns Policy

Warranty

At Kiah Milla, we stand behind the quality of our jewellery.

All Kiah Milla jewellery is covered by a 3-month manufacturer’s warranty from the date of delivery.

This warranty covers:

✔️ Manufacturing defects
✔️ Faulty workmanship
✔️ Structural issues under normal wear

If your item arrives damaged or develops a fault due to a manufacturing defect, we will repair, replace, or refund the item at our discretion.

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What is NOT covered

Our warranty does not cover:

• Normal wear and tear

• Scratches or surface damage

• Water or chemical damage

• Lost or stolen items

• Damage caused by misuse or improper care

• Fading due to perfumes, lotions, or exposure to moisture

• Accidental damage after delivery

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Ring Resizing

We offer resizing on eligible rings within 30 days of delivery for a small service fee.

Please note:

• Customers are responsible for shipping costs

• Resizing takes approximately 5–10 business days

• Eternity rings cannot be resized

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Stone Replacement

If a small stone becomes loose or falls out within 3 months of purchase, we may replace it free of charge where deemed to be a manufacturing fault.

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Returns Policy

We want you to love your purchase 💛

If you're not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return:

• Item must be unused

• In original condition

• In original packaging

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Non-returnable items

We cannot accept returns for:

• Custom or personalized pieces

• Resized rings

• Items showing signs of wear

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Return Shipping

Customers are responsible for return shipping costs unless the item is faulty.

For your protection, we recommend using:

✔️ Tracked shipping
✔️ Insurance

Kiah Milla is not responsible for returns lost in transit.

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Refunds

Once your return is received and inspected:

• Refunds will be issued to the original payment method

• Processing time: 3–5 business days

Original shipping costs are non-refundable.

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How to Request a Return or Warranty Claim

Please contact us before sending any item back.

Email: support@kiahmilla.com

Include:

• Your order number

• Description of the issue

• Photos (if applicable)

We will provide return instructions.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure

• Compensation for any other reasonably foreseeable loss

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.