Refund policy

REFUND & RETURNS POLICY
Last updated: October 2026

At KiahMilla, we want you to love what you order. This policy applies to all customers in Australia, United States, United Kingdom, Canada, and New Zealand.

RETURNS
You have 30 days from the date of delivery to request a return on eligible items. Items must be unused, unworn, and in their original packaging.

Personalized or custom-made items (including name necklaces, photo jewelry, and engraved pieces) are final sale except in the case of a defect or damage in transit.

To start a return, email kiahmilla7@gmail.com with your order number, reason for return, and photos if damaged or defective. In most cases we resolve defect and damage claims with a refund or replacement based on photos alone — no need to mail anything back. If we do need the item returned, we will provide our return address: KiahMilla, 3158 Bells Line of Road, Bilpin NSW 2758, Australia.

REFUNDS
Once your return or claim is approved, refunds are processed to your original payment method within 5–10 business days.

CANCELLATIONS
Orders canceled before production begins are eligible for a full refund. Orders canceled while in production may be subject to a partial refund. Orders that have already shipped cannot be canceled but may be eligible for return under this policy.

WARRANTY
Every KiahMilla piece is covered against manufacturing defects (such as a faulty clasp, a broken link or a loose stone setting) for 30 days from the date of delivery. If your piece arrives with a manufacturing defect, we will arrange a repair, replacement, or refund as appropriate.

The warranty does not cover damage from accidents, misuse, normal wear and tear (including wear of plating or finishes), or exposure to water, chemicals, or perfume.

To make a warranty claim, email kiahmilla7@gmail.com with your order number and photos of the issue.

RING RESIZING
We offer resizing on eligible rings within 30 days of delivery for a small service fee. Customers are responsible for shipping costs. Resizing takes 5–10 business days.

AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection legislation.

CONTACT
Email: kiahmilla7@gmail.com
Phone: 0474 840 001
Address: KiahMilla, 3158 Bells Line of Road, Bilpin NSW 2758, Australia
Hours: Monday–Saturday, 9am–6pm AEST