Frequently Asked Questions

We offer a curated collection of necklaces, earrings, bracelets, rings, and jewelry sets. Our designs range from minimalist everyday pieces to luxury-inspired styles and meaningful personalized jewelry such as name necklaces and custom pendants.

Yes. We offer a selection of customizable jewelry including name necklaces, photo pendants, and engraved pieces. These items are made to order and require additional processing time before shipping.

Processing time depends on the type of item:

• Standard jewelry: 1–3 business days
  
• Custom or personalized jewelry: 3–7 business days

Orders are prepared after payment confirmation and shipped once ready.

We begin processing orders quickly. If you need to make changes or cancel your order, please contact us as soon as possible at support@kiahmilla.com. Once an order has been processed or shipped, changes may no longer be possible.

We work with trusted international fulfillment partners. Depending on the product, your order may ship from our overseas warehouse or partner facilities.

This helps us offer a wider range of designs and efficient global delivery.

Estimated delivery times vary by region:

Australia

• Standard: 7–14 business days
• Express: 3–7 business days

United States

• Standard: 10–20 business days
• Express: 5–10 business days

United Kingdom & Europe

• Standard: 10–20 business days
• Express: 7–12 business days

Rest of World

• Standard: 15–25 business days
• Express: 7–15 business days

Please note that delivery times are estimates and may be affected by customs or carrier delays.

Yes. Once your order is shipped, you will receive:

• A confirmation email
• A tracking number to monitor your delivery

Yes, we ship worldwide.

Custom and personalized pieces require additional production time (3–7 business days) before shipping. These items are made specifically for your order to ensure quality and accuracy.

We accept returns within 30 days of delivery for eligible items, provided they are unused, in original condition, and in original packaging.

The following items are non-returnable:

• Custom or personalized jewelry
• Resized rings
• Items showing signs of wear

Yes. If your item arrives damaged or has a manufacturing defect, we will offer a repair, replacement, or refund depending on the situation.

Once your return is received and inspected:

• Refunds are processed within 3–5 business days
• Refunds are issued to your original payment method
• Original shipping fees are non-refundable