Frequently Asked Questions

We offer a curated collection of necklaces, earrings, bracelets, rings, and jewelry sets. Our designs range from minimalist everyday pieces to luxury-inspired styles and meaningful personalized jewelry such as name necklaces and custom pendants.

Yes. We offer a selection of customizable jewelry including name necklaces, photo pendants, and engraved pieces. These items are made to order and require additional processing time before shipping.

Processing is included in our 6-15 business day total delivery time, counted from the date you place your order. Orders are prepared after payment confirmation and may take slightly longer during busy periods.

We begin processing orders quickly. If you need to make changes or cancel your order, please contact us as soon as possible at kiahmilla7@gmail.com. Once an order has been processed or shipped, changes may no longer be possible.

We work with trusted international fulfillment partners. Depending on the product, your order may ship from our overseas warehouse or partner facilities.

This helps us offer a wider range of designs and efficient global delivery.

Delivery to all destinations, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and the rest of the world, typically takes 6-15 business days in total from the date you place your order, including processing. Delivery times are estimates and may vary due to customs, carrier delays, or peak periods.

Yes. Once your order is shipped, you will receive:

• A confirmation email
• A tracking number to monitor your delivery

Yes, we ship worldwide.

Personalized pieces are made to order. Delivery to all destinations typically takes 6-15 business days in total from the date you place your order, including processing. Delivery times are estimates and may be longer during busy periods.

We accept returns within 30 days of delivery for eligible items, provided they are unused, in original condition, and in original packaging.

The following items are non-returnable:

• Custom or personalized jewelry
• Resized rings
• Items showing signs of wear

Yes. If your item arrives damaged or has a manufacturing defect, we will offer a repair, replacement, or refund depending on the situation.

Once your return is received and inspected:

• Once your return or claim is approved, refunds are processed to your original payment method within 5–10 business days.
• Refunds are issued to your original payment method
• Original shipping fees are non-refundable