Return & Warranty Policy

At KIAHMILLA, we want you to love what you order. Here's our full policy for returns, exchanges, and warranty claims — one policy, applying to all customers in the United States, United Kingdom, Australia, Canada, and New Zealand.

Returns

You have 30 days from the date of delivery to request a return on eligible items. To be eligible, items must be unused, unworn, and in their original packaging.

Personalised or custom-made items (including name necklaces, photo jewelry, and engraved pieces) are made specifically for you and are final sale, except in the case of a defect or damage in transit.

To start a return or report an issue, email us at kiahmilla7@gmail.com with your order number, the reason for your return, and photos if the item is damaged or defective. In most cases we can resolve defect and damage claims with a refund or replacement based on your photos alone, so you won't need to mail anything back. If we do need the item returned, we'll provide instructions and our return address at that time: KIAHMILLA, 3158 Bells Line of Road, Bilpin, NSW 2758, Australia.

Refunds

Once your return or claim is approved, refunds are processed to your original payment method within 5–10 business days.

Cancellations

Orders cancelled before production begins are eligible for a full refund. Orders cancelled while in production may be subject to a partial refund to cover work already completed. Orders that have already shipped cannot be cancelled but may be eligible for return under the policy above.

Warranty

Every KiahMilla piece is covered against manufacturing defects (such as a faulty clasp, a broken link or a loose stone setting) for 30 days from the date of delivery. If your piece arrives with a manufacturing defect, we will arrange a repair, replacement, or refund as appropriate.

The warranty does not cover accidental damage, misuse, normal wear and tear (including wear of plating or finishes), or exposure to water, chemicals, or perfume. Our Jewelry Care Guide explains how to keep your piece looking its best.

To make a warranty claim, email kiahmilla7@gmail.com with your order number and photos of the issue.

Nothing in this policy limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you.

Our address

KIAHMILLA is based at 3158 Bells Line of Road, Bilpin, NSW 2758, Australia. This is our address for all returns, warranty, and correspondence purposes.

Questions

If you have any questions about a return, refund, or warranty claim, contact us at kiahmilla7@gmail.com or call 0474 840 001 (Monday–Saturday, 9am–6pm AEST) and we'll be happy to help.