Returns & Warranty Policy
Kiahmilla Return & Warranty Policy for Fine Luxury Jewelleries
At Kiahmilla, we are committed to providing exceptional quality and customer service. Please review our Return and Warranty Policy below.
Return Policy
Return Eligibility
To be eligible for a return, items must:
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Be unworn and undamaged.
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Be returned in their original packaging.
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Include any original certificates or documentation, where applicable.
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Show no signs of wear, alteration, or misuse.
Items that have been worn, damaged, altered, or are missing original components may not qualify for a refund.
How to Return an Item
Step 1: Obtain Return Authorization
Please contact our customer service team to request a Return Authorization Number before sending your item.
Step 2: Prepare Your Return
Include your Return Authorization Number inside the package.
Step 3: Shipping Instructions
All return shipping charges must be prepaid by the customer.
For your protection, we strongly recommend insuring the package for the full value of the item, including shipping charges.
Signature confirmation is recommended for all returns.
Return Address
Kiahmilla Returns
130 West Pleasant Avenue #384
Maywood, NJ 07607
USA
Customer Direct Returns
If instructed by Kiahmilla, customers may return products directly to our returns facility.
Please ensure that:
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The Return Authorization Number is included inside the package.
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Shipping costs are prepaid.
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The package is insured for its full value.
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Signature confirmation is used whenever possible.
Refund Processing
Approved refunds will be processed to the original payment method.
Credit card refunds are generally processed within 3-5 business days after the returned item is received and inspected.
Original shipping charges are non-refundable.
Non-Returnable Items
The following items cannot be cancelled or refunded:
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Custom-made or personalized jewelry.
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Special-order pieces not regularly offered on our website.
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Engraved or made-to-order products.
Ring Sizing
Ring resizing services may be available for certain products within one month of purchase for a nominal fee.
Customers are responsible for shipping costs associated with resizing.
Resizing generally takes approximately 2-7 business days after receipt.
Eternity Rings
Eternity rings cannot be resized.
Eternity rings ordered in the wrong size are not covered under warranty.
If accepted for return, a 30% restocking fee may apply.
Product Color Disclaimer
We make every effort to display our jewelry as accurately as possible. However, colors and details may vary slightly due to differences in computer and mobile device displays.
Kiahmilla Warranty
Product Excellence Guarantee
We stand behind the quality of our jewelry.
Every Kiahmilla product is guaranteed to be free from manufacturing defects. If a product is found to have a manufacturing defect, it may be repaired, replaced, or credited at our discretion.
3-Month Manufacturer's Warranty
All Kiahmilla jewelry is covered by a 3-month manufacturer's warranty against defects in materials and workmanship under normal wear.
This warranty covers:
The warranty applies only to repairs authorized by Kiahmilla. Repairs or alterations performed by third parties may void the warranty.
This warranty is valid only within the United States.
Stone Replacement
Kiahmilla will replace a missing diamond or gemstone on eligible jewelry for up to 3 months after purchase at no charge.
This warranty does not cover the loss of any single diamond or gemstone with a total weight of 0.12 carat or larger.
What Is Not Covered
The warranty does not cover:
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Normal wear and tear.
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Scratches, dents, or nicks.
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Missing stones caused by accidental damage.
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Water damage.
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Fading or chipping resulting from normal use.
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Lost or stolen items or components.
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Damage caused by misuse, neglect, or accidents.
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Damage occurring while the product is in the customer's possession that is not due to a manufacturing defect.
Warranty Repair Instructions
If you believe your jewelry requires warranty service:
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Contact Kiahmilla customer support before shipping your item.
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Include your name, order number, item number, and a description of the issue.
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Do not indicate that the package contains jewelry on the outside of the parcel.
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Include a copy of your original purchase confirmation.
Ship your package to:
Kiahmilla Warranty Department
130 West Pleasant Avenue #384
Maywood, NJ 07607
USA
Shipping for Repairs
Customers are responsible for shipping costs related to returns, exchanges, resizing, and repairs.
Packages should be fully insured for their purchase value.
Please use a shipping carrier that provides tracking and insurance.
Kiahmilla is not responsible for packages lost or damaged during transit.
Limitation of Liability
Kiahmilla disclaims liability for incidental or consequential damages arising from the use of any product to the extent permitted by applicable law. This warranty provides specific legal rights, and additional rights may vary depending on your jurisdiction.
Contact Us
If you have any questions regarding returns or warranty claims, please contact our customer service team through our website's Contact Us page.
Kiahmilla Warranty Policy for Minimulisticjewellery
At Kiahmilla, we are committed to delivering high-quality, luxury jewellery. We stand behind our craftsmanship and offer a limited warranty on all our pieces.
Warranty Coverage
Our warranty covers manufacturing defects in materials and workmanship under normal use. This includes issues such as faulty clasps, loose stones, not caused by impact, or structural defects.
Warranty Period
All Kiahmilla jewellery comes with a 6-month warranty from the date of delivery.
What Is Not Covered
This warranty does not cover:
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Normal wear and tear
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Scratches, dents, or damage from misuse
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Tarnishing due to improper care or exposure to chemicals
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Lost or stolen items
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Damage caused by accidents or unauthorized repairs
How to Make a Warranty Claim
If you believe your item has a defect, please contact us at info@kiahmilla.com with:
Our team will review your claim and provide further instructions.
Resolution Options
If your claim is approved, Kiahmilla will offer one of the following:
Important Notes
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Customers may be responsible for return shipping costs
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Items must be returned in reasonable condition
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Kiahmilla reserves the right to determine whether a claim falls under warranty coverage.
For any questions, please contact us at info@kiahmilla.com.
Kiahmilla Returns Policy For personalised jewelleries
At Kiahmilla, we strive to ensure your complete satisfaction with every purchase. Please review our return policy below.
1. Return Conditions
We accept returns under the following conditions:
Return Window: You have 15 days from the date of delivery to request a return.
Eligible Issues: We take full responsibility for quality-related issues, including:
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Defective, flawed, or severely deformed products
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Incorrect or incomplete engraving/printing
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Wrong item or size sent
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Incorrect shipping address due to our error
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Lost packages during transit
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No tracking updates for 30 days
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Missing items from your order
Required Proof: To initiate a return, please provide:
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Order confirmation or screenshot
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Clear photos of the product issue
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Clear image of the package label
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Description of the problem
Important Notes:
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Items must be returned in their original condition, including all packaging and accessories.
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Damaged, used, or incomplete items may not be eligible for return.
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Refunds are based on the actual amount paid. Discounts, coupons, or promotional offers are non-refundable.
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In cases of uncontrollable events, such as pandemics, wars, or riots, Kiahmilla reserves the right to adjust or decline compensation accordingly.
2. Return Process
To return an item, please follow these steps:
Request a Return: Contact us at info@kiahmilla.com within 15 days of delivery. Include your order number and reason for return.
Approval: Our team will review your request within 1–3 business days and provide return instructions if approved.
Ship the Item: Securely package and send the item to the provided return address. Include your order details.
Inspection & Resolution: Once received, we will inspect the item and proceed with a refund or replacement.
3. Return Shipping Costs
Customer Responsibility: If returning for personal reasons, such as change of mind or wrong selection, return shipping costs are your responsibility.
Kiahmilla Responsibility: If the return is due to a defect or incorrect item, we will cover the return shipping costs.
4. Refund Policy
Refunds are processed within 1 business day after approval.
Funds will be returned to your original payment method, processing time may vary by bank/provider.
Partial refunds may be issued for items that do not fully meet return conditions.
5. Exchange Policy
Exchanges, such as size or style changes, must follow the return process.
Requests must be made within 15 days and meet all return conditions.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include clear photos, and we will promptly arrange a return, replacement, or refund.
7. Contact Us
For any questions or assistance, please contact:
Email: info@kiahmilla.com
Kiahmilla reserves the right to update this policy at any time without prior notice.
